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Employee insights feed the digital transformation roadmap

Statistics New Zealand was in the middle of a program of transformation to modernize their processes, systems and technology when they engaged Provoke. They were working with legacy systems and lacked a cohesive vision of what the next generation of technology should be. They had also identified a number of issues with their information collection […]

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Conquering the paper mountain by taking documents to the cloud

Partners Life is a financial services company offering a full range of health and life insurance products. The company relied on manual processes that were highly paper-based, leading to operational bottlenecks. Partners Life required improved infrastructure and a mechanism for colleagues to easily communicate and collaborate with one another. Partners Life approached Provoke looking for

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Driving operational efficiencies with Microsoft 365

Republic Parking Northwest wanted to improve operational efficiencies and ensure that its customers enjoyed a seamless experience across more than 200 parking lots in eight states. Republic’s main call center is its operations hub. It handles about 10,000 calls each month from its numerous, unattended properties. Customers call to report broken credit card readers and

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Smart content metadata aggregation with curated learning

Microsoft has a vast amount of resources globally contained in sites, portals and blogs for educating its IT Professionals. Rather than undertaking a mammoth content consolidation and audit project, they pivoted to an intelligent ingestion service. The service crawls identified content sources, curating and cataloging information by relevance and quality and presenting the user with

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Naylor Love builds a safer workplace with the Nintex platform

It is important that Naylor Love tracks job site hazards and addresses them before they result in injury. Failure to do so could increase risks not only to co-workers but also to Naylor Love and its clients. This is also important in ensuring that Naylor Love adheres to New Zealand’s stringent health and safety regulations.

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Building smarter solutions through closer collaboration

Z Energy is a large company that supplies fuel to retail and large commercial customers like airlines, trucking companies, shipping companies, and vehicle fleet operators. It also provides an essential substance known as bitumen to roading contractors, and owns and manages numerous service stations and truck stops. With a core company value of ‘Share Everything’,

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Experience optimization through user-based research

The Co-operative Bank provides banking, services, loans and insurance to approximately 161,000 customers throughout New Zealand. As part of The Co-operative Bank’s vision to create an experience that delights their customers, it was determined that improvements would be made to the digital join process. The Co-operative Bank embarked on a journey to understand what would

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Migrating platform to the cloud improves speed, reliability

Formed in 2002, OneHealthPort solves a specific problem that plagues healthcare providers: sharing information. When patients join a practice, doctors often struggle to access the medical history they need to make informed decisions. OneHealthPort began by offering a single-sign-on service for web forms, helping to move much of the interaction with healthcare providers from phone

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Powering People through App Modernization

Trustpower is New Zealand’s fifth largest power company and fourth largest provider of fixed line broadband. Trustpower’s history can be traced back over 100 years to Tauranga’s first power station. The current company evolved from the Tauranga Electric Power Board and today operates a multi-product retail business throughout New Zealand. Trustpower operate in a fiercely

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iCap Equity creates new workflow to capture site visit detail

Making site visits is a key part of iCap’s business however gathering information while onsite has proven a challenge. Each site visit was consuming 3-4 hours of the field Project Manager’s time, and when one Project Manager is responsible for 40-50 site visits per month, this all adds up. The overall business scalability was reliant

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